The member shall be provided with internet ticket booking service for performances. The period for booking follows the guideline on the site, and differs according to the method of payment, method of ticket delivery and the booking service used by the member.
The user is responsible for any payment information he/she enters on the site. Bookings can be cancelled in the case no qualifying transaction is made within an acceptable period after goods and services have been subscribed by the user.
Fee will be added when the member books ticket(s) for performances on the site. Booking fee policy may be posted separately on the ticket booking service website.
The member shall be notified right away in the case goods and services which the member has ordered cannot be delivered or supplied due to certain situations such as being sold-out. In this case, if payment was already made, it will be refunded or processed to be refunded within 3~7 business days from the date the payment was received.
Cancellation of booked ticket(s) is (are) possible before the cancellation period deadline.
Clause 1. The criteria for designating the deadline for purchasing and cancellation of the ticket(s) may vary according to each goods and services.
Clause 2. The deadline for purchasing or cancellation of the ticket(s) as noted in Clause 1 of Article 5 is subject to change made by the host or venue of the event.
Clause 3. The purchaser can visit the allocated ticket office or the headquarters before the cancellation deadline outlined in Clause 2 of Article 5 and cancel the ticket(s) in person.
Clause 4. The ticket(s) cannot be cancelled or refunded from the ticket booking service in the case the purchaser has failed to take the necessary steps in the cancellation procedure before the cancellation deadline
Clause 5. In the case ticket(s) was/were purchased over the phone the purchaser can cancel the booking through phone before the cancellation deadline as noted in Clause 2 of Article 5.
Clause 6. In the case the ticket(s) was/were delivered to the purchaser, cancellation is possible only if he or she returns the ticket(s) and the ticket(s) arrive at the ticket office by the indicated cancellation deadline.
1. Purpose of collection
Personal information of the member will be collected and used as indicated below for booking, issuing and cancelling ticket(s) as well as for membership administration.
2. Items of collected personal information and their purposes
Clause 1- Personal information collected
A. Necessary information: email address, Name, Date of Birth, Gender, Nationality
B. Optional information: phone number and cell phone number
Clause 2- Purposes for gathering personal information according to each article:
- E-mail address: Intended to use for notifying the member of the fulfillment of contract and other announcements
- Name, Date of Birth : Your Name and birthday are used for personal identification reasons when issuing ticket.
3. Providing personal information to 3rd party
Collected personal information is provided to or shared with Performance agency (affiliated company) for providing services such as checking booking, giving out tickets. The consent to providing personal information is undergone at each concert booking. If you do not accept that, the reservation service is not available. Collected personal information is not used except for giving out tickets.
4. Personal information/ period of retention and application
Personal Information shall be retained and applied until the member’s withdrawal and termination of membership or consent, and all personal information will be eliminated immediately following the attainment of purpose of personal information. However, personal information of the member will be retained when needed according to regulations and laws concerning Consumer Protection, such as commercial and e-commerce laws. In the above case, the applicable personal information will be retained only for custody purposes.
1) Period of retention after withdrawal of contract or subscription: 5 years
2) Period of retention for information regarding payment transaction and provision of goods: 5 years
3) Period of retention related to consumer complaints and handling of dispute: 3 years
4) Period of retention related to declarations and advertisement: 6 months
5) Elimination of Personal Information
For safekeeping of the member’s personal information and to make sure that no damages occur due to the disclosure of personal information, personal information will be eliminated in the following ways:
1. Personal information on printed matter will be pulverized or incinerated.
2. Digital personal information will be deleted through technical means which will disallow its regeneration
