YES24 TICKET

How to cancel my ticket

Please confirm 'My Ticket→Click →Purchase/Refund. And click "Cancellation" button

Cancellation Policy

The validity period of the ACE membership code is 30 days from the date of issue.
(ex. When you issued ACE membership code on 12/1, the validity period is until 12/31)
If the ACE membership code expires, you can’t use it. You can only get a refund if you cancel it directly on MY PAGE.
For changing to ACE membership, you have to register issued ACE membership code at Lysn.
Before the completion of registration and certification procedure of ‘ACE membership code’ for conversion to ‘ACE membership’ in ‘Lysn’, Cancellation of purchase of ‘ACE membership code’ is possible according to the reimbursement policy of YES24, without any separate cancellation fee.
After registration and certification process is completed in ‘Lysn’ (completion of conversion to ‘ACE member’), certain amount of penalty will be incurred, and the remaining amount will be calculated and refunded in proportion to the remaining 'ACE membership’ validity period.
To proceed on reimbursement process, the buyer of the ‘ACE membership code’ must also maintain his/her YES24’s membership during the period of ‘ACE member’ status from time of purchasing ‘ACE membership code’.
Full reimbursement will be unavailable from time when any of the benefits for “ACE members’ such as preemption for the artist’s concert, paid fan meeting, etc. is already provided or the OFFICIAL FANCLUB KIT and membership card production is already started.
For ACE membership extension code, you cannot change the purchase option after registering ACE membership code in Lysn. Please select carefully before purchasing it.

Refund Policy

Credit Card
- - After 4~5 days(business days) of purchase, credit card approval will be cancelled.
  - Only Purchased card is available for re-approvement of cancellation and booking fee
  - If your order is unpaid, approval details and purchase cancellation are available
  If you cancel orders after payment with card charge, it will be deducted next month
  - If you cancel orders after payment, it takes three to seven(3~7) days
  - Refund date is depend on credit card company's policy. please call credit card company for more details.

Performance>Cancellation Policy